Terms & Conditions for Hire & Event Bookings

Terms and Conditions

Payment of the deposit will constitute acceptance of the terms and conditions contained in this Agreement.

A minimum hire of $50 is required for all bookings. This does not include delivery fees.

Payment & Confirmed Bookings

Deposits are non-refundable, non-transferrable and cannot be exchanged for a credit note.

Bookings are not confirmed until your deposit has been paid. We do not hold items or dates for customers.

To secure your booking date or hire item(s), a non-refundable 30% deposit is required. This payment is due within 3 days of receiving your invoice. Failure to do so will result in all requested hire equipment being made available again for public hire. The remaining balance must be paid no later than 14 days prior to your event. Failure to make this payment deadline will result in goods and services not being dispatched or undertaken.  

If a booking or order is placed less than 14 days from the event date, then full payment is required within 24 hours from the invoice issue date. 

Hire Period

The standard period for all hire items is 1 to 3 days and starts from the day your item(s) is picked up. Pickup and return times to be negotiated when booking. We require a $50 minimum spend on all hires.

Venue Setup

Please note that we do not set up chairs and tables at any venue. These items must already be set up, ready for us to decorate. We do not clean up the venue after the function. We only remove our decoration.

Bond

A bond is required on hire items and event bookings, starting at $50 and calculated depending on the value of items hired. The bonds is fully refundable if after inspection, all items are fully returned and found to be in the same condition they were provided in. For events, the bond is fully refundable provided items used for decoration are not damaged, missing or badly stained. 

Customer Care & Responsibility

The customer must treat ALL hired items with care and respect. All hired linen, chair covers, tablecloths etc. MUST be washed, dried and returned CLEAN. Badly stained linen will incur additional fees and will be deducted from the bond.

All decal MUST be removed from hired walls and backdrops. A removal charge will be applied if this is not done.

All packaging of hired items must be taken care of and items must be returned with the same packaging/bags they were given in. Damage to any packaging will incur additional charges.

The customer must treat ALL hired items with care and respect. All hired linen, chair covers, tablecloths etc. MUST be washed, dried and returned CLEAN. Badly stained linen will incur additional fees and will be deducted from the bond. 

Hired items must not be used at a different location (to the venue holding your event) or to be transported by customers. For items that are clearly 'hire setup only' these must be delivered and picked up by our staff only. 

Tablecloths: We do not provide any tablecloths for "kai pola" or "feast" style events where guest tables become food stations. This includes the front table. This is due to our linen being badly stained beyond repair from past experiences, and dishes of food affecting the overall aesthetics of our decoration. 

Late/Un-returned/Damaged Items

Additional fees will apply to late, missing or damaged items. Full replacement or repair costs will be charged for the damage to, or loss, of any hired items and will be taken from the bond. If total charges exceed the bond, the balance is payable by the customer promptly on return of the items.

Cancellations

Deposits are non-refundable, non-transferrable and cannot be exchanged for a credit note.

If the booking is cancelled within 21 days of the event date, no refund will be provided.

If a booking is cancelled within 60 days of the event date, Kanumez Events will refund 30% of the price, excluding the deposit.

All cancellations cause a foreseeable loss to Kanumez Events and any payments retained by us is to compensate for our time, resources used, business lost to otherwise potential customers and the likely event that we will be unable to further book out the date/hire items to another customer. 

COVID Cancellations & Postponement

We do not provide refunds for any bookings that have been cancelled due to government restrictions.

In the event you have to cancel your booking due to government restrictions, credit notes will be issued to the customer and are valid for up to 12 months.

In the event you have to reschedule your booking due to government restrictions, Kanumez Events will work with you to reschedule your booking to another available date.